for principals and deputy principals
See how support is running — without reading the case notes.
Leadership needs to know whether the student support service is keeping up. It doesn’t need to read case notes. Descant’s service overview shows demand, waiting times and workload with no student names, and the Reports page gives you a briefing you can take to the board.
Reporting on the service, not the notes
- A de-identified overview for leaders, with small numbers left out
- Referrals, waiting times, demand and workload
- Case notes stay with the support team
What the service overview shows
Counts and medians only, with no student names. Any count of five or fewer is left out and the rest are rounded to the nearest five, so no one student can be picked out. Only school leaders can open it, and each visit is recorded.
Referrals opened and episodes closed
Is demand rising, and is the team keeping up?
Open now and awaiting allocation
How many referrals are open, and how many are still waiting for someone to pick them up?
Median wait to allocation
How long a referral usually waits before a staff member is allocated.
Median episode length
How long support usually lasts, for episodes closed in the period.
Demand by support domain
Where the pressure is: wellbeing, learning, attendance and other areas.
Workload across the team
Active allocations per staff member, so you can see whether the load is spread fairly.
What the Reports page shows
Referrals in, referrals closed
Total, active and closed referrals, urgent referrals still open, and the month-by-month trend. Is demand rising, and is the team keeping up?
How long students wait
Average days from referral to triage, to allocation and to close, over a date range you choose, such as a term.
Where the need is
Referrals by year level and by support tier, so staffing follows need.
How support ends
Closed referrals grouped by the outcome rating recorded when each one closed.
Workload across the team
Each staff member’s caseload. Who is carrying the service, and is it spread fairly?
What needs attention next
An early-warning list and a digest of meeting actions still open, so follow-up doesn’t slip. The early-warning list names students, so the team can act on it.
Questions leaders ask
Something we haven't answered? Ask us and a person from the team will reply.
Ask a questionWill a principal see individual students?
Not in the service overview: it shows no student names, hides any count of five or fewer and rounds the rest to the nearest five, so no student can be picked out. The leadership briefing on the Reports page is numbers only too. The Reports page also has an early-warning list, which does name students, because its job is to help the team act.
Who can open the service overview?
School leaders: the account owner, staff with the line-manager role, and anyone the school deliberately gives it to, such as a deputy. It does not widen anyone’s access to student records, and every visit is recorded in the school’s audit log.
Who can open Reports?
Staff whose role gives them access to the caseload. Downloading the briefing needs the line-manager role.
What can we download?
The briefing downloads as a PDF, a CSV file, a spreadsheet or a short meeting brief. Every download leaves out student names and hides small numbers, so no student can be picked out from a count.
Can we choose the reporting period?
Yes. The service overview covers the last 30, 90, 180 or 365 days. The Reports briefing takes any date range, such as a term, a semester or a year.
Is this the same as the NCCD return?
No. The overview and Reports are about how the support service is running. NCCD evidence stays on each student’s record, with the support team, who can produce a student’s NCCD evidence pack as a PDF.
See Descant with your school in mind
Tell us a little about your school and we'll show you how it would work for your team.
- A made-up school like yours to explore for 14 days
- We check each request by hand and reply within two school days
- Made-up students only: no real student information needed
Prefer email? Write to [email protected].
(03) 4422 2284: answered any time by Descant's AI receptionist, which keeps a written record of the call. Please don't share student details. Our team replies within two school days.